Troubleshooting Norton AntiVirus Corporate Edition

Norton AntiVirus Corporate Edition and is unable to download updates because the software is already running. He is seeking help for the issue and wonders why the software is running when he hasn't done anything yet. He also mentions that the software is not updating, despite scanning properly. In summary, Ethan is facing issues with his newly installed Norton AntiVirus Corporate Edition, which is preventing him from updating the software. He suspects there may be a problem with the configuration or settings and wonders if contacting the supplier would help. He later discovers that the Windows operating system was blocking the updater exe.
  • #1
ethan_2005
11
0
I just installed Norton AntiVirus Corporate Edition, but when I go to download the updates, he says he is already running. Can anyone help me with this problem? Why is it already running when I have done nothing yet ... and it will not be updated. It scans ok but no update. Help!
 
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  • #2
Did you bought the software ?
Check the configuration/setting of the software.
 
  • #3
Anti-virus software usually runs all the time in background. It sounds like there is something wrong, since this should not prevent updating. Since you paid for it, did you try getting in touch with the supplier?
 
  • #4
now it is running...the windows was blocking the updater exe

Ethan
 
  • #5


It is possible that Norton AntiVirus Corporate Edition is running in the background, which is why you are unable to download updates. To troubleshoot this issue, you can try the following steps:

1. Check if Norton AntiVirus Corporate Edition is set to run at startup. If it is, you can disable it and then try downloading the updates again.

2. Make sure there are no other antivirus programs running on your computer. Having multiple antivirus programs can cause conflicts and prevent updates from being downloaded.

3. Restart your computer and try downloading the updates again.

4. If the issue persists, try reinstalling Norton AntiVirus Corporate Edition. This can help resolve any potential software conflicts.

5. You can also check for any pending Windows updates and install them before attempting to update Norton AntiVirus Corporate Edition.

If none of these steps work, it is recommended to contact Norton support for further assistance. They will be able to provide specific troubleshooting steps for your particular issue.
 

Related to Troubleshooting Norton AntiVirus Corporate Edition

What are the common issues when using Norton AntiVirus Corporate Edition?

Some common issues that users may encounter when using Norton AntiVirus Corporate Edition include installation errors, compatibility issues with other software, frequent pop-up notifications, slow system performance, and difficulties with updating the software.

How can I resolve installation errors with Norton AntiVirus Corporate Edition?

If you are experiencing installation errors, try restarting your computer and then attempting the installation again. Make sure you are using the correct installation file for your operating system. If the issue persists, try temporarily disabling any other security software or firewalls that could be interfering with the installation process.

Why is Norton AntiVirus Corporate Edition causing slow system performance?

In some cases, Norton AntiVirus Corporate Edition may use a large amount of system resources, leading to slow performance. You can try adjusting the settings to reduce the impact on your system, such as configuring scheduled scans to run during off-peak hours. You can also consider upgrading your hardware to better handle the demands of the software.

How can I prevent frequent pop-up notifications from Norton AntiVirus Corporate Edition?

Norton AntiVirus Corporate Edition may display pop-up notifications for various reasons, such as detecting a potential threat or needing to be updated. To prevent these notifications, you can adjust the notification settings in the software. You can also try using the silent mode feature, which will suppress notifications for a specified amount of time.

What should I do if Norton AntiVirus Corporate Edition is not updating properly?

If you are having issues with updating Norton AntiVirus Corporate Edition, make sure you have an active internet connection. You can also try manually running LiveUpdate, which will check for and install any available updates. If the issue persists, you can try reinstalling the software or contacting Norton support for further assistance.

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